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Keepers of the keys
In Croatia, concierges are more the exception than the rule, but in the world, it is an extremely respected profession that traces its roots back to the early Middle Ages. Back then, concierges supposedly took care of the lighting in noble castes, hence the word ‘’candle keeper’’ (comte des cierges) comes the word concierge. But they were the concierges of the time and much more – they took care of the guests who visited nobles, knew every, even the most hidden corner of the palace and were high-ranking and most trusted persons. As they led all the guests to the rooms and made sure they were safe, they were also called key keepers.
At the end of 18th century, the industrial revolution moved the role of concierge beyond noble circles, so public institutions also got it. So they were mandatory in prisons, so even today one of the most famous Parisian prisons is called the CONCIERGERIE. As they really like this function in Paris, then the residential buildings also got the concierge, who has remained in most of them to this day. They will welcome you, give you mail if you live in the building and somehow take care of security by inspecting entrances and exits.
Friendly service
In the beginning, it was a service intended exclusively for wealthy guests, to whom then, as now, the concierge recommended local sights, restaurants and went out of his way to make the entire experience and destination better. But very quickly everyone realized that the role of concierge has much more potential, so over time it became a job that provides personalized service as the highest level.
In Europe, concierges are still primarily men, while in America they are women.
Being a concierge today means being part of a proud profession, and what a concierge does for a guest is in many ways a part of his personality, attitude, desire, and dedication, and of course his passion for work. It’s not an easy job, its not an easy job, it’s not for everyone, and the differences between a good and top conierge are huge.
